Returns and Exchanges

RETURN POLICY

Please note the following restrictions for any exchange or return:

No refunds.


* DISCOUNTED ITEMS ARE CONSIDERED FINAL SALE.

If you would like to return or exchange an item for reasons other than a defect (see conditions above) you must pay the return fees and ensure that the products are in the same condition as when you received them.

Defective item

Station Service ensures the impeccable quality of its products. A careful check is done before every shipment. All products are guaranteed against manufacturing defects. We won’t hesitate to exchange a defective item.

Once we’ve received the item you would like to exchange, we will process your request as soon as possible and the replacement item will be shipped at no cost. In the event of an inventory shortage, we will contact you for a store credit.

RETURN PROCEDURE

1. Contact customer service: info@stationservice.co and indicate the style, the colour and the size of the item to return and also the reason for the return. 

2. Send the item to our temporary address:

Boutique Station Service
4268 Saint-Laurent Boulevard
Montreal, Quebec
Canada, H2W 1Z3

You can exchange or return your products through traditional mail or by contacting our LVM delivery service at (514) 531-7040. The return is at your expense. 

Return from Canada

We strongly recommend that you use a priority post service that provides a tracking number. We are not responsible for lost, stolen or damaged packages. Once the return is received, we will process your request as soon as possible.

Return from the United States

Returns from the United States must be made through United States Postal Service only. Packages incurring customs fees will be refused. All returned items must be declared as "Canadian merchandise return" on the customs declaration. If this has been forgotten, the return could be refused and returned to the sender.

** Please note that conditions are subject to change.